Business Analyst Intern

Job Title: Business Analyst Intern

Nature of Job: Internship
Job Location: Kharadi Pune
Duration: 6 months
Joining: Immediate

About CargoFL:

CargoFL is a cloud-based B2B technology ecosystem for logistics and is one of the fastest-growing logistics tech SaaS companies in the world. We are digitizing the complete logistics ecosystem for business value and efficiency. Recognized as one of the top Transport Management Systems (TMS), CargoFL has won multiple awards and is expanding its international operations.

CargoFL is a registered brand of Innoctive Technologies Pvt. Ltd.

Role Overview:

We are seeking a highly motivated and dedicated Business Analyst Intern to support our Software Implementation team. The intern will be involved in assisting with the end-to-end process of software implementation, client interaction, troubleshooting, and post-implementation support.

Key Responsibilities:

• Assist with software implementation at client locations.

• Help create detailed project timelines and assist in managing customer expectations.

• Support the creation of process documentation, such as Statement of Work (SOW) and Blueprints, based on client requirements.

• Observe and understand the logistics operations of our customers to ensure efficient implementation of CargoFL’s software solutions.

• Assist in managing logistics-related operational issues and propose relevant solutions.

• Maintain detailed records of meetings, including minutes, using tools like Excel and create PPT flowcharts and presentations.

• Participate in client meetings and support project leads with communication between internal developers, quality analysts, and customers.

• Support internal teams by identifying client-specific customizations and helping to communicate those requirements to the technical team.

• Prepare weekly and monthly project status reports and ensure client updates are regularly provided.

• Coordinate and conduct online and offline software training sessions for clients as per requirements.

• Handle logistical support, including assisting with booking transport and accommodations for site visits (expenses covered by the company).

• Ensure proactive communication with both clients and internal teams, updating them on the progress of projects.

• Assist with post-implementation support and troubleshooting for ongoing projects.

Preferred Skills & Qualifications:

• Excellent communication skills, both written and verbal.

• Strong organizational and time-management skills.

• Ability to create professional presentations and reports (PowerPoint, Excel).

• Basic understanding of logistics and supply chain processes is an advantage.

• Ability to work collaboratively with cross-functional teams.

• Proactive, adaptable, and willing to travel across client locations as required (all expenses covered).

• Experience with project management tools.